Member terms

Last updated 2 October 2026

These terms apply when you use the BubbleClub app as a member. By joining, you agree to them and to our privacy policy.

Membership

• Membership is free and for residents of Teneriffe and New Farm (Queensland 4005) and Newstead (Queensland 4006) who are 18 or over.
• Give us your real address. We confirm it before you can buy anything, and we may suspend accounts that aren't eligible or that misuse BubbleClub.
• One account per person. Keep your sign-in details to yourself.

Get-Togethers

• Experiences are hosted by local venues, which are responsible for running them. Venues may change or cancel them.
• Be friendly and respectful to other members and venue staff, and follow the venue's house rules. Venues must serve alcohol responsibly and may refuse service.

Buying From Venues

• When you buy an experience, package or credit in the app, you're buying it from the venue. The venue is the seller and is responsible for providing it. bubbleclub AU runs the app and is paid a fee by the venue.
• Payments go to the venue through Stripe. Prices are in Australian dollars and include GST where it applies.
• A place at an experience is held for 15 minutes while you pay. If payment arrives after that and the place has gone, you're refunded in full.

Using What You Buy

• Show the code in My purchases to staff. They mark a visit used, tick you off at an experience, or take what you spend off a credit balance.
• If you spend more than a credit balance, you pay the venue the difference.
• Packages and credit can be used for at least 3 years from purchase (the date is shown in the app). A place at an experience is for that event only.
• Keep your code to yourself: anyone who shows it can use it.
• Staff may ask for ID to check your name on purchases over $200. Each use is recorded with the time and the staff member who marked it, and we send you a notification every time your code is used.
• If a use wasn't you, tap This wasn't me on the notification or in My purchases. We'll look into it with the venue. If it wasn't you, we'll ask the venue to put the visit or credit back, or refund it.

Refunds

• Refunds are up to the venue, under its own policy and the Australian Consumer Law. Ask the venue directly; it can refund through BubbleClub or Stripe.
• If a venue cancels an experience, everyone who paid is refunded in full. Refunds usually reach your card in 5 to 10 business days.
• Nothing in these terms limits your rights under the Australian Consumer Law.

Points and Bubble Credits

• You earn 1 point for each dollar you pay in the app, once the payment goes through.
• 500 points can be swapped for a $10 Bubble credit, which comes off a purchase of $30 or more in the app. bubbleclub AU pays the venue that $10.
• Points and Bubble credits have no cash value and can't be transferred. Points are taken back if a purchase is refunded, and a Bubble credit used on a fully refunded purchase is returned to you.

Deleting Your Account

You can delete your account at any time from Profile. Anything you've bought and not used yet, your points and your Bubble credits are forfeited when you do, and aren't refunded. Use them first, or ask the venue about a refund before deleting.

Using BubbleClub Fairly

Don't share or resell codes, enter false details, or try to get around limits. We may suspend or close accounts that do.

Changes and Ending

We may update these terms, and we'll tell you in the app before significant changes take effect.

Contact

bubbleclub AU (ABN 91 235 019 023) · willmason022@gmail.com