Support
Questions, problems or feedback? Email willmason022@gmail.com and we'll get back to you within two business days.
Common Questions
- Who can join?
- Residents of Teneriffe and New Farm (postcode 4005) and Newstead (4006) who are 18 or over. Joining is free. Venues can be in any of the three suburbs.
- Why can't I buy anything yet?
- We confirm every member's address before they can buy anything, so everyone you meet really is a neighbour. You can look around while you wait. It's usually done within a day or two.
- How do I go to a get-together?
- Open What's on, pick one and buy a place. You can come on your own: everyone there lives nearby.
- How do I use what I bought?
- Open My purchases and show the code to staff. They tick you off at an experience, mark one visit of a package, or take what you spend off a credit balance.
- How long can I use packages and credit?
- At least 3 years from when you bought them. The date is on your code in My purchases.
- Can I get a refund?
- Ask the venue: you bought from them, and refunds are under their policy and the Australian Consumer Law. If a venue cancels an experience, everyone who paid is refunded in full. Refunds take 5 to 10 business days to reach your card.
- I got a notification for a use that wasn't me.
- Tap This wasn't me on the notification, or open the purchase in My purchases and tap This wasn't me next to that use. We'll check it with the venue and email you. Keep your code to yourself in the meantime.
- I can't make a get-together.
- Ask the venue: they can refund you from the portal or their Stripe dashboard.
- How do points work?
- You earn 1 point for every dollar you pay in the app. 500 points become a $10 Bubble credit, which you can use at checkout on anything $30 or more.
- How do I change notifications?
- In Profile, turn New get-togethers and New packages and credit on or off. You'll always hear about things you're going to. To turn off all notifications, use your phone's settings.
- I forgot my password.
- On the Sign in screen, tap Forgot password and we’ll email you a link to set a new one.
- How do I delete my account?
- In the app, go to Profile › Delete account. It's permanent, and anything you haven't used is forfeited.
- I run a local venue. How do I join?
- Host your neighbours for free. On the venue portal’s sign-in page, tap List your venue free.
See also our privacy policy and member terms.